Contact Form

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Members and Guests Personal Data Lighting Text

Dear Customers, Potential Customers, and Website Visitors,

 

We, {INSERT COMPANY NAME} ("Company"), place great importance on the protection of your personal data. In this context, we would like to inform you about your personal data and processing procedures as the "data controller" in accordance with the Law on Protection of Personal Data No. 6698 ("KVKK").

 

**TYPES OF PROCESSED PERSONAL DATA:**

 

1. Identity information (Name, Surname, Date of Birth, Turkish Identification Number)

2. Contact information (Address, Email Address, Phone Number)

3. Details of your use of the website (Your behaviors, transactions, preferences, visited products, etc.)

4. Your unique assigned Username and Password

5. Company information (Company name, phone, address)

 

**...Along with the Establishment of the Contract:**

 

1. Identity information (Name, Surname, Date of Birth, Turkish Identification Number)

2. Contact information (Address, Email Address, Phone Number)

3. If you request an invoice: Turkish Identification Number, Tax Identification Number

4. If you choose Bank Transfer as the Payment Method: Bank Iban and related information to your Bank

 

**In Case of Being a User:**

 

1. Your unique assigned Username and Password

2. Company information (Company name, phone, address)

3. Records of services provided by our company (Request and Complaint Management)

4. Records created with the forms received for your complaints

 

**In Case of Granting Electronic Commerce Communication Permission:**

 

1. Identity information (name, surname)

2. Contact information (address, email address, phone number)

3. Details of your use of the site (your behaviors, transactions, preferences, visited products, etc.)

4. Basic information for marketing purposes (Date of Birth, Site usage, shopping habits, demographic member/user/customer information, preferences for all kinds of products and services, likes, relevant comments, utilized campaigns, surveys, etc.)

 

**PURPOSES OF PROCESSING YOUR PERSONAL DATA:**

 

Your personal data may be processed for the following purposes in accordance with the legislation on the protection of personal data:

 

**General Purposes:**

 

1. To resolve your problems and complaints when you contact us and, if necessary, to contact you for this purpose by using your identity and contact information.

2. To fulfill our obligations arising from the legislation, such as information security and other legal obligations with authorized public institutions and organizations.

3. In case of disputes arising from the contract, to use all kinds of rights such as filing a lawsuit, responding, and objecting to courts, execution offices, arbitration boards, etc.

4. To distinguish the records created for you from the records of other customers in our system, allowing you to benefit from post-sales operational processes without presenting an invoice/receipt.

5. In case you request the issuance of an invoice, to issue an invoice based on your identity and invoice information.

6. If you choose to pay by credit card, to transfer your credit card information to the relevant bank, electronic payment institution, etc., for the purpose of processing the payment (without storing credit card information).

 

**In Case of Being a User:**

 

1. To ensure the development of our product and respond promptly to your requests within the scope of the User Complaint and Request Form.

2. For the management of regular payments and the ability to make arrangements with your account information, managing your electronic commerce environment, etc.

3. For the execution of your sales made as a user and the operation of your electronic commerce site.

4. For the management of your requests within the scope of the services provided and ensuring the best service principle for users in electronic commerce.

 

**If You Grant Electronic Commercial Communication Permission:**

 

1. For the creation/conducting of general or personalized campaigns, advantages, promotions, advertisements, information, and marketing activities for you.

 

**METHOD OF COLLECTION AND LEGAL BASIS FOR PROCESSING PERSONAL DATA:**

 

Your personal data is processed by {INSERT COMPANY NAME} through transactions on the website, your requests and complaints, or your purchases. The legal bases for the processing of personal data are as follows:

 

1. For the processes related to ………., the necessity of processing the data for the establishment and performance of the contract, the fulfillment of legal obligations, and the legitimate interests of the data controller.

2. For the transactions within the scope of the Electronic Commercial Communication Permission, explicit consent.

 

**TRANSFER OF YOUR PERSONAL DATA:**

 

Your personal data may be transferred to the following recipients:

 

1. Domestic and foreign business partners and service providers for purposes such as obtaining IT services, marketing activities, or services requiring expertise.

2. Dealers and business partners for the resolution of your purchases and all kinds of product requests made through the website.

3. Our business partners to whom we transfer your data with your permission on the website.

 

**YOUR RIGHTS:**

 

According to Article 11 of the Law, you have the following rights:

 

1. To learn whether your personal data is processed,

2. To request information if your personal data has been processed,

3. To learn the purpose of processing your personal data and whether it is used appropriately for its purpose,

4. To know the third parties to whom your personal data is transferred domestically or abroad,

5. To request correction of your personal data if it is incomplete or processed incorrectly,

6. To request the deletion or destruction of your personal data within the framework of the conditions specified in the legislation,

7. To request notification of the transactions made in accordance with the above rights to third parties to whom your personal data has been transferred,

8. To object to the emergence of a result against you by analyzing the processed data exclusively through automated systems.

 

**CONTACT:**

 

You can make your applications as the Data Controller to the e-mail address ... mentioned in the "Contact" section of this Policy. You can also send your written applications to the address ... by post or contact us by phone at ... (We would like to remind you that if the relevant procedure is required by law, it must be followed).

 

**Address:**

 

**Phone:**

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